Once your order has been placed online, you will receive an automatic email immediately confirming your order. This is your receipt and should be retained for your records, in our effort to preserve the environment we do not include an invoice in your order. This email will contain an order number, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser. Please check it over for accuracy and notify us at once if you notice any discrepancies. If you do not receive this email, contact us ASAP. Your email address may have been typed incorrectly or this email may have been filter by a SPAM blocker set on your email program. Hotmail, Gmail, Yahoo and MSN will routinely block emails as SPAM.

SHIPPING COSTS

Australia-Standard shipping on all orders under A$100.00 is A$9.95 Australia wide. Free Shipping on orders over A$100.00.
USA-Standard shipping on all orders under $250.00 is $29.95. Free Shipping on orders over $250.00.

DELIVERY TIMES

We always strive to ship orders as fast as possible – typically deliveries take 3-5 working days from time of order.

In-stock orders will always be processed and shipped within 2 business days of payment being received (does not include Saturday, Sundays or Public holidays).

If you notice any discrepancies on your order form, please contact us immediately to prevent any delays in receiving your order.

SHIPPING DELAYS

We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays. Regardless of the reason for the delay, we will do our best to help you as best we can and endeavour to inform you as soon as we know of any impending delays.

REFUNDS/RETURN POLICY

Should you for any reason wish to return any item(s) purchased from Rad Brands Australia, you will be allowed to exchange the goods for any other products of the same value, or request a credit to the value of the product(s) purchased. Goods to returned to Rad Brands Australia at your own cost. You must advise us in writing of your cancellation (include details in the SAY HELLO tab, any such cancellation must be authorised by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days.